A: Please download the newest firmware from our official website: Click here
A: Insert Micro SD Card after device is turned off. Don't plug Micro SD Card when device is working, otherwise the device may stop working.
A: Put right hand to hold the bracket and left hand on the device, pull the device and bracket to different directions at the same time.
A: There might be two reasons: unstable voltage caused by USB cable, or no battery supply caused by dead car charger. Please check them.
A: Lens maybe not clean enough. Please remove lens sticker and clean the lens.
A: Please upgrade your App to the newest version. If failed again, please press "Reset" button to restart the device.
A: Snapshot remote button won't work in any of the conditions as below: a, Without Micro SD Card in device. b, In real-time video playback on the phone. c, Press snapshot remote button more than one time in 10 seconds.
A: The folder path is APP >> Micro SD Card >> Manual.
A: The video recording starts work once power on. No need login device in advance.
A: This feature is to ensure continuous recording. The feature will begin to overwrite previous footage in order to continue recording. Files/footage which are lock-protected or emergency footage will not be overwritten. The default video clip is 3 minutes each. (Note: Xplore is not responsible for the loss, corruption, or accidental deletion of footage, and is in no way liable for any damages which may arise from failure of the device or data loss.)